Post SecurePay

Use SecurePay to pay your bill online with your credit card.

icon-call

Get help with your bill

If you are finding it difficult to pay your bill, we have flexible payment and support options to help you.

Get help
icon-order

Make a request

Update your contact details, ask a question about your bill or make a payment arrangement.

Make a request

Related information

Community

Understand your bill

We explain how to read your urban water bill and what each part of your bill means.

Read more on Understand your billRead more

Help with your bill

If you are finding it difficult to pay your bill, we have flexible payment and support options to help you.

Read more on Help with your billRead more

Apply for a concession

Eligible concession card holders receive a 50 per cent deduction on water and sewerage charges.

Read more on Apply for a concessionRead more